OnStar Service Cancellation: Should There Be an App Option?
OnStar provides a range of features and services for GM vehicle customers, with various monthly plans available at different price points. However, for customers wishing to cancel their service, the OnStar remote app currently does not offer this option. We believe it should.
At present, there are only two ways to cancel OnStar service: contacting OnStar directly by phone or pressing the blue OnStar button in the vehicle to connect with an OnStar operator.
In both cases, customers are likely to receive offers to remain connected to OnStar through one of the monthly plans. These offers may include limited-time subscription rebates provided by the OnStar representative handling the cancellation.
We think there should be a way to cancel OnStar service directly through the mobile app. This would allow customers to avoid a conversation with an OnStar representative and any potential offers, which is part of the point.
According to the OnStar website:
“If at any time you wish to cancel your OnStar service, push your blue button to speak with an Advisor or call 1.888.4ONSTAR (1.888.466.7827). You cannot cancel your service online.”
The statement further explains that if a customer allows the service plan to expire or chooses to cancel, the OnStar system will be deactivated. This includes services such as Automatic Crash Response.
“Your vehicle won’t be able to connect with us for help, even in a crash,” the website states.
Additional features offered through OnStar include roadside assistance, stolen vehicle assistance, the remote key fob feature, vehicle location, vehicle status, and remote personalization.
We want to know – do you agree that OnStar customers should be able to cancel the service through the app? Let us know by voting in the poll, and make sure to subscribe to GM Authority for more OnStar news, GM technology news, and around-the-clock GM news coverage.
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